Frequently Asked Questions

Common questions and answers about CheatsBay

Frequently Asked Questions

Here are the most commonly asked questions about CheatsBay and our services.

General Questions

What is CheatsBay?

CheatsBay is a marketplace for gaming services, items, and enhancements. We connect buyers and sellers in a secure, trusted environment.

We operate within legal boundaries and comply with all applicable laws. However, users are responsible for ensuring their activities comply with game terms of service.

How do I contact support?

Account Questions

How do I create an account?

  1. Click "Sign Up" on our homepage
  2. Fill in your details
  3. Verify your email address
  4. Complete your profile

I forgot my password, what do I do?

  1. Click "Forgot Password" on the login page
  2. Enter your email address
  3. Check your email for reset instructions
  4. Create a new password

How do I delete my account?

Contact our support team to request account deletion. Note that this action is permanent and cannot be undone.

Buying Questions

How do I make a purchase?

  1. Browse our marketplace
  2. Select the item/service you want
  3. Add to cart and checkout
  4. Complete payment
  5. Receive your order

What payment methods do you accept?

  • Credit/Debit cards (Visa, MasterCard, AMEX)
  • PayPal
  • Cryptocurrency (Bitcoin, Ethereum)
  • Store credit

What if I'm not satisfied with my purchase?

We offer buyer protection through our dispute resolution system. Contact the seller first, then our support team if needed.

Selling Questions

How do I become a seller?

  1. Complete account verification
  2. Set up your seller profile
  3. Create your first listing
  4. Start selling!

What are the selling fees?

  • 5% transaction fee on all sales
  • Payment processing fees apply
  • No listing fees

How do I get paid?

Payments are processed weekly to your chosen payment method. New sellers have a 14-day hold period for security.

Technical Questions

The website is loading slowly, what should I do?

  • Clear your browser cache
  • Try a different browser
  • Check your internet connection
  • Contact support if issues persist

I'm having trouble uploading files

Ensure your files:

  • Are under 10MB in size
  • Are in supported formats (JPG, PNG, PDF)
  • Have proper permissions

Is my data secure?

Yes, we use industry-standard encryption and security measures to protect your personal and payment information.

Order and Delivery Questions

How long does delivery take?

  • Digital items: Instant to 24 hours
  • Services: Varies by seller (check listing)
  • Physical items: 3-7 business days

Can I track my order?

Yes, you can track all orders in your account dashboard under "My Orders."

What if my order is delayed?

Contact the seller directly first. If no response within 24 hours, contact our support team.

Dispute and Refund Questions

How do I open a dispute?

  1. Go to your order history
  2. Click "Open Dispute" next to the relevant order
  3. Provide details about the issue
  4. Wait for resolution

What is your refund policy?

Refunds are handled case-by-case through our dispute system. Digital items may have different policies than physical items.

How long do disputes take to resolve?

Most disputes are resolved within 3-5 business days. Complex cases may take longer.

Still Have Questions?

If you can't find the answer you're looking for:

  • Check our detailed help articles
  • Contact our support team
  • Visit our community forums
  • Join our Discord server

We're here to help make your CheatsBay experience as smooth as possible!